Returns and Refund Policy

Sign For a Parcel: 
 
Diecast model is fragile, please inspect item before signing an EMS parcel. Your signature indicates that items are in good condition. If damage is found, then the parcel can be returned for free. Once signed, we will not be held any responsibility for any damage, NO EXCEPTION 
 
Pickups
Sorry but we do not allow pickups. We created an online store instead of a brick and mortar store for a reason.
Return 
 
1. Buyer pays return postage for reasons not caused by the seller, the original postage will not also refunded 
 
2) If an undeliverable shipment is returned, the original postage will not be refunded 
 
3) If there is any visible damage, please reject parcel by not signing (EMS only), your original postage will be refunded. The buyer is responsible for return shipping costs. For our products, Inspection for Quality Control is conducted 3 times before an item is shipped out to ensure that there are no missing parts. Thus,  it is very rare to see any complaint regarding missing parts. Some parts may be lost or damaged in transit, but will still remain inside the box, thus it is advised to open your box gently, double check if there are any loose parts (also printed car plate if you are requested) that remain inside the box before you throw out the box!
No exchange ,return or cancellation is allowed becasue of simple mind change
order that is confirmed with and estimated shipping date wll be in process and cannot be cancelled 
such return or exchange is ly allowed for the reason below 
 
Major Defect
Wrong item being delivered
 
Exchange is only accepted if request is made within 5 days after receving the item. You can contact us through our email sales@blackice.com. 
please keep the item in original packing and in unused condition, otherwise, exchange or refund will not be accepted.
all exchange & return pricing is based on the price of your purchasing date
Replacement items will only be dispatched after receiving returned item 
for more inquiry ,please contact us via email : inquiry@diecast-model.mybigcommerce.com
or visit our web site http://www.carloverdiecast.com/
 
For Refund, we accepted refund if item is undelivered , please contact us witin 21days upon you order placed, and contact us for further assistance in services@carloverdisecast.com,and we will do full refund if we confirmed the delivery was unsuccessful. 
refund will be credited back to your paypal ,visa, master card or bank deposit (singapore) as which the method you paid for
we also accpeted partially refund if we both agreed some situation of the condition of your item, but it will be based on case by case ,please contact us for claify

Condition - All items are in new condition unless specified or see pictures for condition please,or message us on facebook / ig / whatsappwith a question. Thank you for looking .

International Buyers

Hong Kong Post EC-Ship takes 4 to 12 days to most of the countries depending on your location and custom delays for inspection. All Orders over 2 kgs in weight must go Hong Kong post Parcel or EXPRESS . If ordering several cars please add your cars into the cart and CHECKOUT and the shipping will be auto-calculated .

 

Hong Kong or Asia (Malaysia ,Philippines ,Taiwan ,Macau ,China )buyers for store pick-up or SF express COD

Please choose store pick-up / SF express COD and we will proceed .

We are happy to combine shipping,the more you buy the more you save on shipping .